Shipping policy

Shipping Policy

All items purchased through the website will be dispatched within 2-3 business days, via Royal Mail or Courier.

For international orders, shipping methods will depend on the destination country.

For items that are made to commission, delivery timescale will be discussed at the time of order.

Please get in touch if you have any questions, specific deadlines, or concerns regarding your bespoke order.

If there are any significant delays in the shipment of your order, you will be contacted via email so we can discuss the options.

Shipping Rates

Shipping charges for UK orders will be calculated and displayed at checkout.

For international orders you will need to contact Hannah Lane before making a purchase.

Collections

Orders can be collected from Hannah Lane, this can be arranged via email.

Customs, Duties and Taxes

Hannah Lane is not responsible for customs and taxes which may be applied to your order once shipped.

All fees are the responsibility of the customer.

Damages

Hannah Lane is not liable for any products damaged or lost during shipping.

If your item arrives damaged, please contact the carrier to file a claim.

We advise that you take photographs of your damaged parcel and retain all the packaging, to support your claim.